Shipping policy

Shipping Policy

Last Updated: July 24, 2026

Thank you for shopping with AniMind Studio Shop. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing your order.

 

1. Order Processing

  • All orders are processed within 1–5 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During product launches, sales, holidays, or high-demand periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

 

2. Shipping Destinations

We currently ship to:

  • India
  • United States
  • Canada
  • United Kingdom
  • Australia
  • European Union
  • Selected international destinations

If your country is unavailable during checkout, please contact our support team before placing your order.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Region Estimated Delivery Time
India 3–7 Business Days
Asia 5–10 Business Days

Please note that these are estimated delivery times and may vary due to customs inspections, weather conditions, carrier delays, or other unforeseen circumstances.

 

4. Shipping Charges

Shipping costs are calculated during checkout based on:

  • Delivery location
  • Package weight
  • Product dimensions
  • Shipping method selected

Any free shipping promotions will be clearly displayed during checkout.

 

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Tracking link

Tracking information may take 24–72 hours to become active.

 

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees imposed by the destination country.

These charges are not included in the purchase price or shipping cost unless explicitly stated during checkout and are the customer's responsibility.

AniMind Studio Shop has no control over customs processing times or additional fees imposed by local authorities.

 

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We cannot guarantee successful delivery.
  • Additional shipping charges may apply for reshipment.
  • Orders returned due to incorrect or incomplete addresses may incur additional shipping fees before being resent.

 

8. Lost, Delayed or Stolen Packages

After a package has been handed over to the shipping carrier, delivery is under the carrier's control.

If your shipment is significantly delayed or appears lost:

  • Contact us within 30 days of the expected delivery date.
  • We will work with the shipping carrier to investigate the issue.

AniMind Studio Shop is not responsible for packages marked as "Delivered" by the carrier but reported as missing. Customers should contact the carrier directly or check with neighbors, reception desks, or local delivery offices.

 

9. Damaged Packages

If your order arrives damaged:

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging

We will review the claim and provide an appropriate resolution.

 

10. Multiple Packages

Large orders may be shipped in multiple packages.

If this occurs, you may receive separate tracking numbers and deliveries on different dates.

 

11. Order Changes & Cancellations

Orders can only be modified or cancelled before they enter production or shipment.

Once an order has been processed or shipped, we cannot guarantee changes or cancellations.

 

12. Delivery Delays

Delivery estimates are not guaranteed.

Unexpected delays may occur due to:

  • Customs clearance
  • Severe weather
  • Public holidays
  • Natural disasters
  • Carrier disruptions
  • High seasonal demand

We appreciate your patience during such circumstances.

 

13. Contact Us

If you have any questions regarding shipping or your order, please contact us through our Contact Us page or the customer support email listed on our website.

We aim to respond to all inquiries within 24–48 business hours.

 

Thank you for choosing AniMind Studio Shop.

We appreciate your support and look forward to delivering your order.